FAQ For Clients

  1. Do I have to pay for the registration?
  2. No, it is free of charge.

  3. Upon confirmation of an assignment, do I have to pay EdustarAsia for the service?
  4. Yes. You will pay us 50% commission * after the 2nd week of commencement of tuition, and pay the tutor the remaining 50% after the first one month of tutoring. For subsequent months, tutor will keep the full tuition fee. You can transfer the 50% of tutor's first month earning to our company's bank account via internet banking or automated teller machine (ATM), or simply send us a crossed cheque. This is our administration fee and is therefore non-negotiable.

    * 50% commission is calculated based on the number of lessons per month. If the agreed number of lessons is 8 per month or 2 per week, then 50% commission will be 4 lessons fees.

    * If the client decided to cancel the tuition or the tutor decided not to teach at any point before or exactly on the half of the number of lessons agreed per month, the fees for the lessons conducted has to be paid by the client and fees collected until then will be given to the agency. 

  5. How long will I have to wait to get a tutor after doing the online registration?
  6. Upon receiving your Online Registration, our coordinator will get back to you within 24 hours or less by email, sms, or call. It normally takes around 48 hours or less to shortlist a list of tutors for your selection.

  7. Will the information I provide be safe online?
  8. Rest assured that our company has taken special measures to ensure the utmost confidentiality of all your personal contact information provided during the registration process. We are committed to protecting your privacy and will thus seek your approval before sending out your contact details.

  9. Can I choose my own tutor?
  10. Yes, you can. Upon registering with us, you can specify your preferences for your choice of tutors. For example, some parents might prefer a female tutor for their own child or vice versa. Some may also state that the tutors be more fluent and familiar with a certain subject to teach their children.

    In any case, we would be gladly take note of your requests and try our best to match the perfect tutor for you.

  11. Do we get to decide on the frequency and time of lesson?
  12. Yes, this is entirely up to your decision. Please state the timing of lessons preferred (e.g. weekend/ weekdays; night/ morning) during registration and we will reflect this to our tutors upon contact in order to find tutor with the most suitable schedule to match your stated lesson times. Tuition fees will be worked out depending on frequency and duration of lesson times as well.

  13. How much do we need to pay?
  14. How much you are willing to pay depends on you. When you give us your child’s particulars during the registration process, we would also like to know your budget.

    You might think that since you are setting the price, you can try to bring it down as low as possible. Though this may be tempting, we urge you not to. A low price does not always equate to good value. We hope to point out that the tutors are earning a living too. Scrimping on their pay will discourage the tutors from putting in more effort during lessons and we are sure that this is not the desired scenario.

    Therefore, the fact remains that if you would like a good tutor, one whom which tutors with passion, you cannot afford to scrimp on your child’s tuition fee. We do wish that you would offer a reasonable price and stick to your side of the bargain. If you are unsure of how reasonable is reasonable, we would be glad to offer you our honest advice on present market rates and what not. 

  15. What are the current market rates for tuition fees?

    Rates for tuition fees These rates are just an indicative range for your reference and may vary upon tutor’s standard (all of whom we can guarantee to be at least of undergraduate standard) as well as parent’s decision. In any case, do quote us your budget price during registration and we would try our best to find a tutor who is able to meet your budget.

  16. Can I request to change the tutor if I find that he/she is not suitable?
  17. Yes, you can. If for any reason you are not satisfied with the tutor we recommended, you are allowed to request for a change. Fees for the lessons conducted have to be paid accordingly. You will have to pay for the lessons conducted.

  18. How can we be sure that the tutor is not a fraud giving false information about his qualifications?
  19. When a tutor registers with us, he or she would have to accept to our agency’s terms and conditions. One of which states that they are obliged to show you proof of their qualifications upon your requests. Failure to do so will provide a valid reason for you to reject their tuition services. Please inform us if such a case occurs, so that we can condone and blacklist the specific tutor for the benefit of other parents or agencies in future.

    Also, if you find it too awkward to ask for proof from them, just let us know and we would be glad to inform them on your behalf.

  20. In view of the recent Personal Data Protection Act implementation, we require your explicit consent to contact you for tuition related matters. By applying as an EdustarAsia Tutor, you have given us explicit consent to contact you through various electronic medium, including calling, SMS and Whatsapp, etc.  If you do not wish to further receive any of our messages, calls, please reply UN to our SMSes or unsubscribe yourself by filling up the de-registration form.
  21. Client is deemed to have agreed with the terms and conditions upon the start of the first lesson
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FAQ For Tutors


  1. Do I have to pay for the registration?
  2. There are no charges incurred, but with every successful assignment, the student will pay us 50% commission after the 2nd week of commencement of tuition, and pay you the remaining 50% after the first one month of tutoring. For subsequent months, you will keep the full tuition fees. This is our administration fee and is therefore non-negotiable.

    * Take note that the commission is based on the number of lessons conducted. It will be the fees for half of the number of lessons agreed per month. If the number of lessons agreed per month is 8 lessons, we will be collecting the fees of 4 lessons as commission. This will not change even if the client decided to cancel any of the lessons during the month. 

    * If the client decided to cancel the tuition or the tutor decided not to teach at any point before or exactly on the half of the number of lessons agreed per month, all the fees will collected until then will be given to the agency. 

    * The tutor is deemed to have agreed with all the terms and conditions stated by EdustarAsia Tuition Agency on this page by taking up any assignment. 


  3. This is difficult to understand. Can we have an illustrative example?
  4. For example, if the tuition fees as decided upon by the parent is $25/hr for 2 hrs per week. Then in one month, the total fees will amount to $200. Since our policy states that 50% of your first month tuition fees will have to be transacted to us, therefore the student will transfer $100 to our agency.

    This only applies for the first month of any tuition assignment handed to you by our agency, after which, any change in frequency of lessons or tuition fees will be solely between you and the parent.

  5. What are the benefits to register as a tutor with your agency? What are the terms and conditions?
  6. Once you have registered with us your profile will be posted in our database. Hence upon receiving tuition assignments from parents and clients that apply with us, we will then search through our database for the most suitable match. From there, we might shortlist you as tutors for a certain tuition job. By registering with us, you are agreeing to share your information with other agencies that register with EdustarAsia as our tuition coordinator. By doing this, you are increasing your chances of getting an assignment. 

  7. Will I be guaranteed a teaching assignment when I register?
  8. As mentioned previously, searching for the perfect match for our tutoring assignments will be purely based on the information you have submitted to us. Hence immediate tutoring job offers are not guaranteed as the process of finding the best match for both our tutors and students takes time.

    However, as long as your name and details stay in our database, we will contact you as soon as we find a suitable candidate.

  9. What is the minimum qualification to register?
  10. You must have a passion to teach and be able to commit. The level of the students you take will also depend on your academic qualification.

    You must also have had taken the subject that you want to tutor in. We require you to upload a scanned copy of your educational certificates to our database to increase your chances of getting an assignment.

  11. Can I choose my students?
  12. No, we will contact the best match of tutor for our clients screened using our frequently updated database. This selection is based upon location, subjects taught as well other specifications as stated by our client. Upon which, the contacted tutor will have to make a decision whether or not to take up the tuition job. After acceptance of the job, please do practice professionalism and teach at least a full month.

    However, tutors may specify their preferences such as locations of their preferred tutees, subjects as well as level of tutees to be taught. This information would be keyed into our database and used to refine our selection for tutors for our clients.

  13. What are the fees like and where are lessons held?
  14. Frankly speaking, fees are decided upon by the parent. However we will advice the parent of prevailing indicative market rates and ensure that this is a reasonable rate for both the parents and tutors alike.

    By default, lessons will be held at the student’s home of residence.

  15. Can I reject a job offer?
  16. Decision to take up a tuition job depends entirely on you. Upon contact from the coordinator, details such as location, days, timings and frequency of lessons, subjects to be taught and amount of pay will be reflected to you. Please base your decision on the above details and upon deciding, contact our coordinator with your reply as soon as possible. Think properly before applying so as to facilitate efficient business dealings.

  17. I have registered with your agency for a very long time. Why have I not been given any assignment?
  18. We hope to point out the fact that in today’s tuition market, the supply of tutors will always be bigger than the supply of students. Therefore, we might need some time before we can find you a suitable assignment.

    We can assure you that as long as your name remains in our database, we will contact you as soon as there is a suitable match.

    And as for those who have set a stringent criteria for their students, it is without a doubt that finding a perfect match would be a tougher task and hence you most probably would have to wait for a longer period of time. We urge you to be patient and we will contact you as soon as we find someone who fits the bill.

  19. Do I only register with your agency when I am free to teach?
  20. No. As long as you have the interest to be a tutor then please go ahead and register with our agency. Assignments are not confirmed until you have given us consent to carry on with them. Otherwise, choice to take up an assignment can be decided based upon your availability and other time commitments. Please do try to ensure your timetable allows for you to take up the tutoring assignments granted to you, this is to avoid other complications in future ( e.g. cancellation of lessons, etc.)


Copyright © 2010 - 2016 EdustarAsia Tuition Services. All Rights Reserved.
Business Registration No.- 53336784X
 

 


 
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